On October 26th we went into IHOP for breakfast. I asked for "hot syrup". Fifteen minutes after our food sat getting cold, our waiter brought the syrup. We had to ask for utensils at this time too. He informed me that "they only serve hot syrup upon request." A request shouldn't take 15 minutes. And we shouldn't have to wait for utensils. The food got cold while we waited. The food was disgusting. When we went to pay and leave, the cashier asked if everything was ok. I said, "No, it was horrible." she said "just a minute," and walked to the back. I was rudely approached by the "manager" Patricia who had a horrible attitude and she explained to me again the reason for not serving hot syrup (due to salmonella). I kept asking if I could just pay and leave. I NEVER asked to speak to the manager, I just wanted to pay and leave, but she kept going on and on. She was raising her voice and making a scene. At one point, I sent my two 10 year olds outside. She immediately put me as the bad person and I was in the wrong. What ever happened to customer satisfaction? The overall breakfast was DISGUSTING.I tried to follow up on Monday and I spoke with Melisa the Director of Operations for IHOP. I told her what happened and she said she was going to call the IHOP and call me back. I am still waiting for her call. I called and spoke to the owner and he too said he would call me back. I'm still waiting for that call to.
Has anyone else had problems with this IHOP? I can't believe people would treat their customers like this.
