250 replies to this topic

[tsukiji]

I noticed the guy behind the counter weighing everything out. A bit of a turnoff for me. I've never been to a BBQ joint in TX where people are micro mananging their portions like that. Just grab a big handful and call it good... A well trained cook/server should be able to eyeball the right portion whithout having to weigh everything out. My $.02

I hear what you're saying. And for a sole proprietorship, I would also find it odd. But I think one of the values of a franchise is consistency of experience. So, conceptually, I could see at least one reason for weighing servings. But I also agree, with experience, one could eyeball the right portion size -- see that all the time at some of the local seafood departments. But there are some foods where weight makes sense -- 2 ribs from one side of a baby back rack is just a sample; 2 ribs from the other side of the rack is a serving.

And there are some places here in Folsom where I wish they would use a scale. Sometimes, the portion is overflowing. Other times, it's almost "Where's the beef?" I stopped going to those places; I could never predict if was going to get a lunch or a snack.

[DickeysFolsom]

No kidding! I will need one of those too!

Well if the cashier does not offer one please ask. And ask to see me too!
Ray

I hear what you're saying. And for a sole proprietorship, I would also find it odd. But I think one of the values of a franchise is consistency of experience. So, conceptually, I could see at least one reason for weighing servings. But I also agree, with experience, one could eyeball the right portion size -- see that all the time at some of the local seafood departments. But there are some foods where weight makes sense -- 2 ribs from one side of a baby back rack is just a sample; 2 ribs from the other side of the rack is a serving.

And there are some places here in Folsom where I wish they would use a scale. Sometimes, the portion is overflowing. Other times, it's almost "Where's the beef?" I stopped going to those places; I could never predict if was going to get a lunch or a snack.

You are so right!
We are required to weight the meat to ensure the portion size is what you pay for. Dickey's insist on it, and I think it is a good thing too. We are also able to manage inventory better. This is the main ingredient and we want to make sure you are not short changed. I can see you would be happy if you got a larger portion but how would you feel if you got short changed? :-)

[ducky]

Anyone planning to go tonight might want to postpone. We were just handed a card for a free sandwich and told there was some sort of emergency. There were still people eating inside finishing up their meals.

It was packed at lunch today and so we thought we'd give it a try tonight.

Hope everything is okay with the employees and owners.

[Deb aka Resume Lady]

Anyone planning to go tonight might want to postpone. We were just handed a card for a free sandwich and told there was some sort of emergency. There were still people eating inside finishing up their meals.

It was packed at lunch today and so we thought we'd give it a try tonight.

Hope everything is okay with the employees and owners.

I hope everyone there is okay.

[ducky]

I hope everyone there is okay.

Me, too. Ray seems like a really great person, trying really hard. Hope it was just a perfect storm of small things going wrong all at once rather than something really serious.

We'll definitely try, try again.

[ducky]

Drove by and it looks like they're up and running again today.

[Redone]

Brisket and pulled pork , etc are good tasting.

Only complaint would be the food is not really hot. Jalapeno beans were almost room temperature as were Fries.

[DickeysFolsom]

Brisket and pulled pork , etc are good tasting.

Only complaint would be the food is not really hot. Jalapeno beans were almost room temperature as were Fries.

Our fries SHOULD be cooked to order and straight out the fryer to you. Can you please tell me the day and time of your visit (if you still have the receipt it will be on there.) I need to know who was on shift so that I can address the issues with the relevant staff. I want to assure you that this is not the normal quality or standard of food. I hope you will give us another try and if you do please ask to see me when you come in.

Best regards

Ray

[Redone]

Our fries SHOULD be cooked to order and straight out the fryer to you. Can you please tell me the day and time of your visit (if you still have the receipt it will be on there.) I need to know who was on shift so that I can address the issues with the relevant staff. I want to assure you that this is not the normal quality or standard of food. I hope you will give us another try and if you do please ask to see me when you come in.

Best regards

Ray

Of course you'll get several "try's" , don't worry.

Yesterday between 1 and 2 but I don't have the receipt to pin it down.

You have so many sided, I have actually ordered different each time to try them. Jalapeno beans are really great.

[GoodFellas]

Of course you'll get several "try's" , don't worry.

Yesterday between 1 and 2 but I don't have the receipt to pin it down.

You have so many sided, I have actually ordered different each time to try them. Jalapeno beans are really great.

We went Sunday and it was awesome. It was busy but staff did a great job. Food was great, we will be back!

[4thgenFolsomite]

We went last Saturday with another couple. The line was out the door the entire time we were there. They just kept coming. The staff was working very hard to keep it together, but you could see they were frazzled (how could they not be!). The only thing I noted was that the brisket wasn't as well done as it had been the first two visits, leaving it a little more fatty, a little less brown on the outside and a little less smokey. The baked beans, while still delicious, also lacked the smoke flavor I had noted before. The ribs were EXCELLENT and the clear winner. We also tried the tanglers, the mac and cheese, the green beans, the coleslaw and the fried okra. The coleslaw and baked beans were our favorites. The chicken and pulled pork were also good, I heard from my fellow diners. My conclusion on the brisket is that they were going through it so fast the meat might not have been staying in the smoker as long as it had at first. Conclusion: I'm going to wait until the lines die down a little so when I go back the brisket is lean and smokey.

I noticed Ann's arm was in a sling too. Hope it's better now!

[Sandman]

Congratulations on the recent Good Day Sacramento plug. Believe it aired Monday morning.

[MrsTuffPaws]

Had lunch there today. Hubby was very happy with the fried okra. I'm not a big BBQ fan in general, but I would totally order the turkey again if/when we go back. No complaints.

[marywegan]

Can't wait to go!!!!!!!!

[HiC]

I've been there three times now as I LOVE BBQ. The food is not bad at all. I have tried three different "Big BBQ Sandwiches" along with a couple of different sides. Each was good and I enjoyed the soft serve afterwards. I was very disheartened by the slow line. It seems to me that there should probably be a couple of folks working on the meet as this was a very slow process each time I have gone. The line has typically been five to 10 people long but it just does not move.