250 replies to this topic

[Deanna H]

We had the pleasure of having lunch there last week. It was between 12:00 and 12:30, so the line was out the door by two people when we got there. It was probably 15 minutes until we placed our order. A wait, but not out of line for a new place with good word of mouth. During that time, we heard plenty of good things about the food from the repeat customers in line. Once we ordered, we had our food within a few minutes. We got a pulled pork Lil' Hoagie and a chopped brisket Lil' Hoagie plate with baked potato casserole and waffle iron fries. We wanted to try the baked beans, but when we ordered the guy said they were still cooking. The Lil' Hoagies were the perfect size for us but, as the name implies, they're probably not for those with a big appetite. Of the two sandwiches, we preferred the brisket, but both were juicy, tender and flavorful. I was expecting the potato casserole to be chunkier, like a twice baked, but it was more like mashed potatoes with cheese and green onions. Not our preference, but it still tasted good. The fries were crispy and fresh. Our one suggestion would be, if an item requested is not available, maybe double check on it, as when we were leaving the register with our food we could see they had brought the baked beans out. Overall an enjoyable visit. The service was friendly, the food was tasty and we're looking forward to the next time. Sorry for the novel!

[Walnut]

Tried it today for lunch. Yum. Meet and sides seemed fresh and it was all very tasty. Staff at the counter was nice and smile-y. My only nit: Iced tea was a bit weak I will surely return. Good luck to the owners and managers, I hope you're successful in Folsom.

[Sandman]

Went last night for the 3rd time and there was a line to the door the entire time. Love the Q but they have got to figure out a better ordering system. Its just not efficient when you have a line to the door and one person standing at the carving station placing their orders. You could tell people were getting frustrated standing in line so long. When I have ate at the Roseveville location you go directly to the register, place your order, take a seat and wait for your number to be called. The only place I have seen the assembly line ordering thing work is at Chipotle.

[Tas Cammara]

I went last night for the first time. The line was not bad just barely to the door. The counter order/pay cafeteria style does not work. The person taking the orders and cutting the meat was not dialed in and it seemed awkward.
The ribs were great as well as the okra. The jalapeno beans were like canned chili beans but tasted good. The rolls are good too-but they should ask if people want butter or not.
The free ice cream looked like frozen butter and felt and tasted bad. Overall good bbq and I will be back and wish total success for the owners.

[DickeysFolsom]

I went last night for the first time. The line was not bad just barely to the door. The counter order/pay cafeteria style does not work. The person taking the orders and cutting the meat was not dialed in and it seemed awkward.
The ribs were great as well as the okra. The jalapeno beans were like canned chili beans but tasted good. The rolls are good too-but they should ask if people want butter or not.
The free ice cream looked like frozen butter and felt and tasted bad. Overall good bbq and I will be back and wish total success for the owners.

Thanks so much for all the constructive comments - I really do appreeciate them! I know that the line can be slow and we have taken this up with Dickeys in Dallas. The market and the demand in Dallas is lower than here...they have a bbq restaurant on every corner so this type of service works better there. We have expressed our concern, but as a franchise we are required to work the way they tell us. I am exploring ways of speeding up the meat service, there is not much room for two people to cut the meat in the current setup, but I am going to get some kitchen workflow experts to look at it.
I agree that there is something wrong with the softserve and I have also complained about it to Dickeys corporate. We are switching it out this week to another brand. I will let you know how it works out.

Thanks again for your patience while we work out the kinks. Please also bear in mind that there are also customers in the line who care less about the people behind them and will take their sweet time no matter what. Often it is slow because customers switch up their orders or are indecisive.We tried to mitigate this by placing menu boards before the meat station. The meat is good because we cut it fresh for each customer. If we cut it in advance then the line would speed up, but then we would get complaints about the quality. Any and all suggestions are welcome!

Best regards to all

Ray

[caligirlz]

I finally made it in this week on Wednesday, but it wasn't anything like what I remembered from the Dallas Airport. Is it even the same company? I ordered the beef brisket & turkey breast to go. No sides, but it all looked yummy from what I could see. The turkey was very moist. But the brisket was not. And I was disappointed with the very runny & sweet original BBQ sauce. I think my taste buds have changed as I have adopted a healthier diet. I'd be willing to try it again, but hopefully it will be juicer.

The service was good. The staff was friend & helpful. The short line moved along fairly quickly. There was one party in front of me, and a bunch of people came in behind me and a several people already seated/eating. I found the ordering system a little confusing. I think this has been noted previously. I got stopped at the huge wall with the menu when I first walked in, only to realize that the menu is also above the order/prep area. I didn't realize the first guy who was prepping was also the order guy. But my order got taken care of quickly.

Hmmm....I think one of the reasons why the line moves so slowly is because people can't make up their minds what to order! It's a comprehensive menu with so many choices. Almost too many choices. It was just way too much information (especially the double, huge, in your face menu's). I understand this may work for a lot of people, but I found it confusing. All I wanted was to try to a variety of BBQ, but there wasn't an option for that. I was told I had to buy either a 1/2 or full pound. That's quite a bit of meat. When I really wanted a variety plate. People may not realize they can sort of order "off the menu" like I did.

Overall: great service, dry brisket.

[Darth Lefty]

Tried it tonight. Very tasty and on a sheer calories per dollar basis it's hard to beat the two meat plate.

[4thgenFolsomite]

I went last week for lunch. the brisket was excellent, with the good smoke ring and just the way I like it. It tasted so good plain that I almost didn't want to distract with the bbq sauce. perfection and something I can't make at home. and the baked beans were back to their good old smokey self too. LOVE those. who needs dessert? This time I also asked for my biscuit plain and unbuttered, and I liked that much more. So I am learning how to order my favorites.


I got the one meat plate and it was enough that I had left-overs, which made a great sandwich the next day.

way to go, Dickeys!!

[Dave Burrell]

1343489285[/url]' post='445934']
I went last week for lunch. the brisket was excellent, with the good smoke ring and just the way I like it. It tasted so good plain that I almost didn't want to distract with the bbq sauce. perfection and something I can't make at home. and the baked beans were back to their good old smokey self too. LOVE those. who needs dessert? This time I also asked for my biscuit plain and unbuttered, and I liked that much more. So I am learning how to order my favorites.


I got the one meat plate and it was enough that I had left-overs, which made a great sandwich the next day.

way to go, Dickeys!!

I really need to get over there and try this place soon! Great reviews!

[4thgenFolsomite]

I really need to get over there and try this place soon! Great reviews!

Dave, it might not compare to what you can do at home in the green egg, but for the rest of us novices, it's a great addition to Folsom's foodscape!

[DickeysFolsom]

I finally made it in this week on Wednesday, but it wasn't anything like what I remembered from the Dallas Airport. Is it even the same company? I ordered the beef brisket & turkey breast to go. No sides, but it all looked yummy from what I could see. The turkey was very moist. But the brisket was not. And I was disappointed with the very runny & sweet original BBQ sauce. I think my taste buds have changed as I have adopted a healthier diet. I'd be willing to try it again, but hopefully it will be juicer.

The service was good. The staff was friend & helpful. The short line moved along fairly quickly. There was one party in front of me, and a bunch of people came in behind me and a several people already seated/eating. I found the ordering system a little confusing. I think this has been noted previously. I got stopped at the huge wall with the menu when I first walked in, only to realize that the menu is also above the order/prep area. I didn't realize the first guy who was prepping was also the order guy. But my order got taken care of quickly.

Hmmm....I think one of the reasons why the line moves so slowly is because people can't make up their minds what to order! It's a comprehensive menu with so many choices. Almost too many choices. It was just way too much information (especially the double, huge, in your face menu's). I understand this may work for a lot of people, but I found it confusing. All I wanted was to try to a variety of BBQ, but there wasn't an option for that. I was told I had to buy either a 1/2 or full pound. That's quite a bit of meat. When I really wanted a variety plate. People may not realize they can sort of order "off the menu" like I did.

Overall: great service, dry brisket.

I am sorry you experienced dry brisket. That is not our normal quality at all and I hope you will give me the opportunity to put this right for you. Please call and ask for me, I am there most days, and we can make sure you get some brisket just how it is supposed to be!

I also agree that the menu can be confusing for first timers. This menu layout is Dickey's design, we would dearly love to simplify it. I think it may be a good idea to put up a sign saying we are happy to explain and help with menu choices.

Oh and yes it should be the same as Dallas Airport - It is the same sauce, which we are supplied by Dickey's corporate, the sides are all the same save for the potato salad ( we cannot have the mustard potato salad), and the meat is smoked the same way as in Texas.

Kind regards

Ray

[DickeysFolsom]

I went last week for lunch. the brisket was excellent, with the good smoke ring and just the way I like it. It tasted so good plain that I almost didn't want to distract with the bbq sauce. perfection and something I can't make at home. and the baked beans were back to their good old smokey self too. LOVE those. who needs dessert? This time I also asked for my biscuit plain and unbuttered, and I liked that much more. So I am learning how to order my favorites.


I got the one meat plate and it was enough that I had left-overs, which made a great sandwich the next day.

way to go, Dickeys!!

Thanks so much for the kind words! We have been perfecting the smoking process over the past few months and I think we have got it just right now. The pulled pork is amazingly tender and juicy now and the brisket is just cooked enough to still be able to slice it. We load up the hickory early on in the cooking process so that the smoke permeates into the meat before it caramelizes. In my opinion it is getting to be very very good now!
Business has been brisk with many many people coming in time and time again. We have so many more compliments than complaints but I take every comment seriously and I will do my best to address any issues that are raised.
I sincerely appreciate the support of the good people of Folsom and we at Dickey's will continue to strive for perfection!

Sincere regards

Ray

[tgianco]

Went there last week... loved it. Kids eat free on Sunday, too, although I've yet to be able to get the kids over for that.

[redman]

We've been there perhaps seven or eight times since it opened, and the meat has been perfect every time!

My current favorite combo is a two meat plate with pulled pork and chopped brisket, with mac-n-cheese and fried onion tanglers as sides. Sprinkle the onions over the big pile o' meat, add bbq sauce, pour the mac-n-cheese alongside, grab the bun in your left hand, then dig in. Delicious!

[Sandman]

Thanks so much for the kind words! We have been perfecting the smoking process over the past few months and I think we have got it just right now. The pulled pork is amazingly tender and juicy now and the brisket is just cooked enough to still be able to slice it. We load up the hickory early on in the cooking process so that the smoke permeates into the meat before it caramelizes. In my opinion it is getting to be very very good now!
Business has been brisk with many many people coming in time and time again. We have so many more compliments than complaints but I take every comment seriously and I will do my best to address any issues that are raised.
I sincerely appreciate the support of the good people of Folsom and we at Dickey's will continue to strive for perfection!

Sincere regards

Ray

How about offering up a "Smoking for Dummies" class for those of us trying to perfect that smoke ring at home:)