"If you go to the City’s Website, we now have a Customer Report Module that you can access. It will allow you to make a report and it will be forwarded to the correct person/department. Once we get the report, depending on the urgency, we have 10 days to respond to the customer. I haven’t had the opportunity to go to the City’s Website to access it myself, but I have heard that it is very easy to find and simple to complete the form. Hope that helps."
I think he/she is talking about CityAssist:
http://assist.folsom.ca.us/