QUOTE(jones4 @ Nov 7 2008, 03:42 PM)
On October 26th we went into IHOP for breakfast. I asked for "hot syrup". Fifteen minutes after our food sat getting cold, our waiter brought the syrup. We had to ask for utensils at this time too. He informed me that "they only serve hot syrup upon request." A request shouldn't take 15 minutes. And we shouldn't have to wait for utensils. The food got cold while we waited. The food was disgusting. When we went to pay and leave, the cashier asked if everything was ok. I said, "No, it was horrible." she said "just a minute," and walked to the back. I was rudely approached by the "manager" Patricia who had a horrible attitude and she explained to me again the reason for not serving hot syrup (due to salmonella). I kept asking if I could just pay and leave. I NEVER asked to speak to the manager, I just wanted to pay and leave, but she kept going on and on. She was raising her voice and making a scene. At one point, I sent my two 10 year olds outside. She immediately put me as the bad person and I was in the wrong. What ever happened to customer satisfaction? The overall breakfast was DISGUSTING.
I tried to follow up on Monday and I spoke with Melisa the Director of Operations for IHOP. I told her what happened and she said she was going to call the IHOP and call me back. I am still waiting for her call. I called and spoke to the owner and he too said he would call me back. I'm still waiting for that call to.
Has anyone else had problems with this IHOP? I can't believe people would treat their customers like this.
Wow, I REALLY hate to be controversial and you have a right to your opinions but I couldn't disagree more.
We go to that ihop about 3 times a week in the morning/early afternoon and have never experienced bad service in any way. That manager your referring to has also been the best restaurant manager I've ever seen. Maybe you got her on an off day somehow but as long as we have been going there she seems to hold TOP standards for everything revolving around that restaurant.
One time I even hinted that my pattymelt seemed dry compared to usual and assured her that it was edible in every way but she IMMEDIATELY sent it back and had me a new one within a couple mins appologizing, stating that service like that was unacceptable and comp'd it.
She keeps the place spotless, treats her employees well (while managing them at the same time) and goes COMPLETELY out of her way for any children and babies.
We also couldn't say enough good things about the crew there. It does get busy and at times have seemed under staffed but when i asked why they made me realize that it was late in the afternoon and rushes like that were completely unexpected.
I really hope you get everything cleared up and don't feel offended that I posted my opinion her contrary to yours but I just couldn't help but stick up for a restaurant that we have had such a good experience at since the first day we were there...
