QUOTE (Susan&Rich @ Feb 1 2004, 11:32 PM) |
Dear NOT A FOLSOM SNOB, We have lived in our house almost four years. We also have problems with our windows being defective, about ten, including our sliding door. At first, we thought the windows needed cleaning and then heard about other neighbors having windows replaced. By that time, it was beyond the Forecast one-year warranty program. When we contacted Forecast and the window vendor, we were advised that the windows were no charge but the installation was at our own expense. Could U tell me what happened with your process? Who was your contact at Forecast? Which window vendor? I'm curious since three neighbors on Pintail Circle filed, two of them were not charged, and the third was charged for installation. I know about the ten-year warranty but not sure who should be picking up the installation cost. Thanks in advance. Susan |
I've not ever been told that the installation was my cost, I call Pacific at 924-0891. They'll need your lot number. they were just out here Wednesday. I'm having to replace a lot of the replacement windows for the same reasons, and yes there is a 10 year warranty. You've really got to keep on them, if you leave a message they probably won't return the call. I'm sure I'm their favorite customer (hehe), think I'm on window replacement #30. Best of luck