Posted 07 December 2009 - 06:33 AM
Just got this in my inobx this morning, thought I would pass it on:
Dear My Free Travel Customer:
My Free Travel has operated a successful travel business for the past twenty-two years. We have successfully helped millions of consumers reach their travel destinations in an efficient and cost-effective manner, and while doing so, we have brought a tremendous amount of happiness to all of our customers during these past twenty-two years. During the last five years, we also implemented a rebate program that has enabled consumers to submit receipts in exchange for Visa Gift Cards that could be used at their discretion.
Unfortunately, a rebate company that also managed rebate programs went out of business, and as a result of them leaving customers stranded, My Free Travel "stepped up to the plate" and offered to replace those "broken" rebate certificates at no cost to the end consumer.
While our intentions were good, we could not have anticipated the unprecedented volume, and as a result, there were many, many more redemptions than we had planned for. This caused infrastructure stresses resulting in our inability to process the receipts as timely as we had promised. Customers had extraordinary wait times and we were delayed on following through on many of the promises we had made.
This letter provides some solutions that we've developed to resolve the problems, about which we feel terrible, but which we want to make right for our customers.
Listed here are three options which you may chose from by emailing us at RebateDelays@MyFreeTravel.com or by mailing this letter to our Marketing Center at PO Box 1494, Plainfield, IL 60544.
Option One: Due to the delays noted above, we cannot accurately predict when your next rebate card will be sent to you, but we hope to send all rebate cards within the next twelve to sixteen weeks. Please note that it may take longer, but if you agree to wait by selecting this option, please do so knowing that you will eventually receive your promised Visa cards, although their delivery will be significantly delayed.
Option Two: View the Lifetime Travel Book to see a copy of our Lifetime Travel Book. This book has a savings of over $15,000 in travel offers, and is being offered to you at no cost in exchange for forfeiting the balance due on your rebate program. By selecting this option, you understand that your rebate certificate will be voided, and a Lifetime Travel Book, with over $15,000 in value, will be mailed to you within ten days. The offers in this book do not expire and can be used by you and your family. Offers include 2 for 1 airfare, 2 for 1 cruises, complimentary hotel and resort stays and much more.
Option Three: View the Savings Bucks Book to see a copy of a SavingsBucks Book. This book grants you access to over 120,000 local & national coupons, plus includes $500 in SavingsBucks that may be used to get steep discounts at 10,000+ restaurants, over 12,000 name brand products, plus savings on hotel stays, gift cards, and more. This book is being offered to you at no cost in exchange for forfeiting the balance due on your rebate program. By selecting this option, you understand that your rebate certificate will be voided, and a SavingsBucks Book will be mailed to you within ten days.
My Free Travel is committed to giving you a product that provides you with the kind of value that you expect. Please provide the serial number on your rebate certificate, and tell us which option you select in the section below. Then, email or mail us with that information, so that we can act on the option you have selected.
Sincerely,
My Free Travel
PLEASE RESPOND WITH THE FOLLOWING INFORMATION:
MY FREE TRAVEL OPTION RESPONSE INFORMATION
Your Name:
Your Street Address:
Your City, State, & Zip Code:
Your Rebate Certificate Serial Number:
Your Option (Option One, Two, or Three):
