472 replies to this topic

[folsom2008]

Insider no doubt....Sure am....To the common sense committee. You can cry all day and file as many lawsuits you want but the facts are Beck's acted in good faith and had no way of knowing 2 companies would fold under this promotion.

Companies go out of biz all the time and there are always innocent victims. You have a right to be bent but the law will probably tell you to take your 9.95 and pound sand.

Now about those Toyota brakes made by VW in a plant in Italy..........

Hey, where'd you find that cool guy typing on the keyboard? I needs me one a dem!

I am not going argue with you as you are the one who supplied these vouchers to you customers, right?
So please save us some disk space here,

[The Average Joe]

Sac DJ you miss the point completely. What is (marginally) legal is irrelevant. An unhappy customer will usually tell at least 10 more people about their experience. The cost to the business of not "sucking it up" for the short term is tremendous. Believe me, i have 'eaten" a lot of profit to appease someone who was unhappy through no fault of mine. Even if they are not completely satisfied, they will (usually) recognize that I am giving the extra effort to try to make them happy. It is a short term loss, but a long term gain in future business, word of mouth, and their confidence that I will stand behind whatever I am selling.

Becks will NEVER receive any business from myself or many on this forum... that's a lot of people to alienate from any future revenues...

[SacDJ]

I am not going argue with you as you are the one who supplied these vouchers to you customers, right?
So please save us some disk space here,

Uh oh, censorship? Be careful or I may sue you. You can't keep me down, no way, no how....

And the fact that I supplied them to my customers has WHAT to do with it? I gave away about 40 of them as an incentive and was more than willing to refund anyone's money who called to complain, but I never heard from one client. That tells me their business model was solid, in that they knew very few people would follow up. I didn't keep any records of who I gave them to so there's not anything else I can do.

I don't work for Beck's and have never stepped inside their doors. I hope you and your other friends get a ton of money from them but you really are naive to think it's gonna happen.

This situation is exacty why consumer experts will tell you not to rely on rebates that involve a 2nd party when you make a buying choice. The 2nd party rebate should be the gravy and not a pricing factor in your decision. If you bought a couch that you value at 500.00 and you paid 1,000.00 hoping to get 500.00 back in monthly vouchers, you lose. Sit on it twice as often. Enjoy it. Sleep on it. Show it to your neighbors. It's yours!

Ah cool, I found the other cute cartoons. Here's one:

[SacDJ]

Becks will NEVER receive any business from myself or many on this forum... that's a lot of people to alienate from any future revenues...

I'm on your side on this. Don't get me wrong. It appears Beck's Customer Noservice is poor but we're hearing only one side of the story about phone conversations, etc...

However, the # of people who frequent this forum, and are up to speed on this topic, and are now compelled to not shop at Beck's is probably .0001 of Beck's client base.

[SacPerson]

My contract is with Beck's, not My Free Travel. I have a sales receipt for the furniture. I have another sales receipt that states "$600 grocery card". The furniture was delivered, and thus this portion of the contract was completed. The $600 groceries was not fulfilled, and thus this portion of the contract was breached by Beck's. I don't think it's that complicated. I will sue in small claims court and anticipate full judgement of $600 + $9.95. My Free Travel is out of the picture, so obviously my contract with Beck's must be completed by Beck's, or Beck's is in breach.

Although Beck's latest missive received today claims they will refund the $9.95, I can't even get a response from Beck's despite countless emails, letters and phone calls. I would rather have a judgement for the $9.95 than to have to continue one-way communication with Beck's.

And the thought of spending even a penny more at Beck's, in order to recover $600 already contractually owed me, is insulting.

I think Beck's strategy is to see how many customers will bother to sue in small claims court, and just pay the judgement. All the thousands of other customers who won't bother to bring a claim will simply go away unhappy. Pretty good deal for Beck's.

[SacDJ]

I'd say you're correct. I would think small claims court would be the best path but I'd be surprised to see anything come out of it.

Clark Howard, that consumer guy, did have a caller the other day who had a grocery card and also a contract for security monitoring. He tried to cancel and the company said no way, the rebate is a seperate issue. Clark told him to go to small claims court for breach of contract. I guess we'll all know soon enough if that works.


And I'm curious: Did any of you ask Beck's when you bought your stuff what would happen if the redemption company folded? That would be one of the 1st questions I'd ask. That's a huge chunk of money to consider. If Beck's couldn't show me in writing that I'm guaranteed to get my credit, I'd bail.

[folsom2008]

And I'm curious: Did any of you ask Beck's when you bought your stuff what would happen if the redemption company folded? That would be one of the 1st questions I'd ask. That's a huge chunk of money to consider. If Beck's couldn't show me in writing that I'm guaranteed to get my credit, I'd bail.

Here is my answer:

When I was issued 1-st voucher, none of the banks failed yet it was Feb 2008...So I didn't ask.
I did ask however once I've 2-nd voucher issued to me and Lara told me that Becks attorney research the company and they have confirm their safety, I even have it in email.
BTW, when you are making business with company like Becks which is around for many years, you assume that the company behind any advertisement.

[jmreed97]

I believe legally that's all you'll be entitled to......When you buy the entertainment book do you sue them when a business listed closes down? Beck's was "partnering" with the other company and I'm sure there's some fine print somewhere that specifically spells out the terms. That was some swarm of redemption activity that brought down a company that had been in business for over 20 years!

You don't know what you are talking about SacDJ... Remember the small claims suit regarding this issue? Also, Ashley furniture settled their class action lawsuit. You are quite wrong about what we are legally entitled to.

[jmreed97]

Hi folks,
I am not sure should I laugh or cry ...

Today I've opened my mailbox and founded out a letter from Becks Furniture:
70% of the letter explains how Becks furniture was surprised with voucher failure and how they are "fighting" for their customers.
Now they offer 2 great option for their customers:
1)20% off on next Becks purchase and no more that value of voucher with other restrictions
2)Customers who can proof they paid 9.95$ will get reimbursed for 9.95$ + they eligible for 1-st 20% off.

Isn't a Happy End

I don't really understand them, don't they really see upset customers and don't they really care for their reputation..... I WILL NEVER BUY THERE !!!
I also made sure to communicate their "business" to as many people as I could.
Trying to save on us hundred dollars they are loosing tens of thousands....

Same one I got today... Gues there's no need for me to post it...

I am going to file in small claims right now... You can do it online. The link is below, I encourage everyone affected by this to file.

https://www.apps-saccourt.com/scc/

[MrsTuffPaws]

Besides the grocery fiasco, I'm wondering, how happy are you all with the actual furniture? I guess it hasn't been long enough for a real time trial, but initial thoughts?

[SacDJ]

You don't know what you are talking about SacDJ... Remember the small claims suit regarding this issue? Also, Ashley furniture settled their class action lawsuit. You are quite wrong about what we are legally entitled to.

Wow, such hostility. I hope you get something out of it but I doubt you'll ever get a check from Beck's for anything near what you think you deserve. That's why we have lawyers and trials. You roll the dice and see how it comes out. I'll leave you to your firm grasp of the truth and see if Call Kurtis can help ya'll out with this.

[SacPerson]

I've been waiting for the Beck's letter that we received today, emphatically stating that they refuse to pay for the grocery rebates that Beck's agreed to pay at the time of the furniture purchase. Up until now, I have been reluctant to file in small claims, since all I have is silence from Beck's.

Today, we got the piece of evidence we need in order to move forward with legal action. So much easier to prove the case with a big fat "NO", from Beck's, than their previous "we're working toward a resolution" as stated in Better Business Bureau responses.

I also encourage others to file in small claims. I did so online this evening. One word of caution--the online form asks you "Did you ask the defendant for the money". If you don't have a demand letter as evidence for the court, it will weaken your case. Make sure that you send Beck's a letter demanding payment. Even if you send the demand letter Monday, and file on Monday, it helps your case by checking the box "yes" "I have asked the defendant for money."

[SacDJ]

Good for you. Sounds like you have your ducks in a row. Small claims court is also known as liars court and flip a coin opera. Good luck.

[jmreed97]

I've been waiting for the Beck's letter that we received today, emphatically stating that they refuse to pay for the grocery rebates that Beck's agreed to pay at the time of the furniture purchase. Up until now, I have been reluctant to file in small claims, since all I have is silence from Beck's.

Today, we got the piece of evidence we need in order to move forward with legal action. So much easier to prove the case with a big fat "NO", from Beck's, than their previous "we're working toward a resolution" as stated in Better Business Bureau responses.

I also encourage others to file in small claims. I did so online this evening. One word of caution--the online form asks you "Did you ask the defendant for the money". If you don't have a demand letter as evidence for the court, it will weaken your case. Make sure that you send Beck's a letter demanding payment. Even if you send the demand letter Monday, and file on Monday, it helps your case by checking the box "yes" "I have asked the defendant for money."

Also, you can add the filing fee and service fee to your claim total.

[jmreed97]

Question... Those of you who already filed... Who did you put at the person to accept service? I was planning on using Jim Schmidt as he is the primary contact for the corporation.