Wow a lot can happen on this forum if you sleep, ok I will try to address these issues the best as possible.
Chipshot the bathrooms have been completely updated with granite and much more, they are a huge improvement to what we use to have! We also received the top grade given for our health inspection, visible at the front door.
DOJ GAL it's really hard to have a conversation with you about the facts when it was your sister that was the one that is telling you the story and you weren't present. If you could have her email me at dan@folsomlakebowl.com I would like to talk to her about what happened 2 years ago. We had a bouncer around that time frame that we know got mouthy with one of our customers when it wasn't needed and we let him go for that alone, so I can tell you that we would never tolerate that kind of behavior. The ABC regulates not only our premises inside and out but holds all Sports Bars, Bars, Clubs, etc to monitoring and regulating immediate surrounding areas as well. Even though the bank parking lot is not on our premises we are still liable for people drinking in their parking lot. Now we are really cool in regards to what we tolerate with people in the parking lot. Normally we would tell a limo party to put the alcohol back in the limo and not drink in the parking lot. We have had to pour out beer and liquor from peoples cars, etc but what your sister says she experienced happening is something that we would never tolerate. I have a felling that the employee that your describing is the same one that we let go of, he only worked for us for a month or so and would have worked for us even less than that if what your sister says is accurate, and were talking about the same person. Please contact me I'm interested in getting to the bottom of that night. The reason we have security is to prevent problems from happening. Our business is very large and we want to maintain complete control at all times.
Abestohills, the reason people including myself are challenging what you say is because one it's blown out of proportion, you take an unfortunate but isolated situation and act as though it happens all the time. I can show you letters and countless people that will tell you all day long of their personal experiences and how great of a time they have had and continue to have at the FLB. On top of that you have done nothing including after all of these posts to contact me to really make a difference. I have invited you to talk to me about your experience and I have yet to hear from you. As I stated before my email address is dan@folsomlakebowl.com if you are truly interested in making a difference I encourage you to contact me.
Your referance to copying the Roseville Location because of the fact that we have a Sports Bar & Casino is very confusing to me. Strikes bowling alley as it is a nice new bowling alley has a Sports Bar that they allow all ages in and they have it very visable to the main entrance, there are no doors seperating the Sports Bar. On top of that they have a second bar right in the middle of the bowling alley. I personally don't have any problems with this approach but for you to try to compare us to them is really not just. Our Sports Bar and Casino area is completely seperated from the bowling alley. We also only allow strickly 21 and over to be anywhere in the Sports Bar & Casino. In the Sports Bar we don't have to have this house rule because our food license allows otherwise, but as owners we choose to have this rule! We also advertise for the bowling alley as Folsom Lake Bowl and we seperately advertise for the Sports Bar & Casino as FLB Sports Bar & Casino. We do things very differently in that respect to keep the bowling alley Family orientated and the Sports Bar & Casino Adult orientated.
Overall I appreciate all the comments that have been made, and I can tell you that if you know our family and you know our employees we don't tolerate our employees providing less than excellent customer service. We have over 60 employees and we all have bad days. As an employer we try to be fair to our employees by teaching them exactly what we want them to do through countless hours of training, and sculpting them when they make mistakes, which we all do. If the employee doesn't meet our realistic expectations we will not keep them working for us. This is a never ending process and as a customer the best thing you can do for a business is to inform them DIRECTLY when you think an experience you had could have been better. A great company will find these problems and deal with them internally but if you as a customer are willing to communicate and the company is like ours and willing to listen these problems will occur less often and everyone will benefit!
Thank you for reading this
QUOTE(4thgenFolsomite @ Oct 3 2007, 11:04 AM)
back to the bowling alley, I remember back in the 60s and 70s, it was a fun place to go and bowl. It was well-maintained, clean, etc. No casino or bar atmosphere. I understand why they added that, since card rooms kind of became a hot ticket item in this area in the 1980s (pre-Indian casino days) and bowling had become a cliche.
now I think a lot of boomers would like to have a regular fun social experience that involved a little physical activity. Bowling, like so many other nostalgic things, is becoming hip again. if the bowling alley pays attention to a remodel that includes clean bathrooms, less greasy food, and a bright and hip bowling alley area, then it could be huge. I would do everything I could to keep the bar/casino (old Purple Place) feeling area separate visually and smoker-wise from the family area. entrances on opposite sides of the buildings, etc.
I keep trying to get neighbors to come with me and go bowling (probably because I remember how it used to be) and they look at me like I'm crazy. They feel its really run down. I have to admit I went in about a year ago and it seemed a little dull. The air didn't smell fresh either.
I love the Lake Bowl and want it to become a vibrant part of Folsom. It's part of our history. And it could be part of our future.
