133 replies to this topic

[fish_relax]

It's good, but not the best. Their prices are a bit higher than the others, so Gold Miner won out in my book. Now GMC is faulting, perhaps I'll switch back to Sutter St. Grill Monday through Saturday.

Sutter Street just received a bad health review, i know that. although that building is ancient, lord knows what lies in those walls lol but the staff is usually very pleasant. And great hamburger buns.

Yes, but Purple Place you can get that morning beer in w/ your steak&eggs.

Actually, my favorite breakfast in town is Pachanga, but that's only on Sunday's

Beer with steak and eggs, mmm Grandmas Kitchen has beer and wine..my grandma drank, i just didnt think anyone elses did lol. Does that California Country Kitchen place have alcohol? Ive heard they have awful food, but after a beer who cares

[TraditionsLastALifetime]

Blessings all,


My name is Mandee and I am the general manager at "My Grandmas Kitchen" One of my employees introuduced me to myfolsom. I am excited to be here. I first off believe that knowledge is truly the key to success. I also believe we can only learn if we are open to lifes lessons. The bad reviews were a big "ouch" to me for many reasons. But stepping aside from my personal feelings I truly do appreciate honesty. Without honest thoughts we would never know how we can improve. I am a firm believer in always striving to better ourselves. I know explantions are not neccessary and I do not believe excuses do not change a mind that is already made up, however being new to this group and somewhat new to this communtiy I would like to take a moment and introduce myself and my story.

I am from an east coast family. We love food, family, and lots of them! I was married in 1999 and gave birth to an amazing autistic son in 2001. Shortly after my husband was called to New York for 911 to do confined space rescue. He served 15 years on the fire dept as well as Ems dept. After that we decided a change of scenery would do us good. we moved my mom and grandma to sunny california and joined my brother and his family here as welll. It is a true blessing to live in such a beautiful area.

Being east coasters we missed alot of food found out east. Taylor Ham Porkroll is one of them. We also found folsom lacked a place for families. We also discovered many here did not have families. My mother had always dreamed of following in her grandparents foot steps and owning her own food related business. After living in folsom for 2 years we saw a need beyone family. We began to work with the local homeless and saw a need to provide for our community as well. My brother was a youth pastor at a local church for 9 years. In that time his church worked with a great organization called powerhouse ministries. It was than that we began cooking for fellow folsomites God opened doors and bank accounts and we decided it would be great for folsom to have a family run business that would offer homecooked food, a great enviroment, a play area for children so parents could eat, and also be able to donate our food and time to the homeless. A restaurant was planned, built and opened 3 weeks ago!

It has been a rough 3 weeks. By the end of our first week we sadly lost our executive chef. He has been replaced and we are blessed with the new addition to our team. Most of our kitchen staff our former marines. most of our bus staff were members of the church youth group, and your management team is me, my mother and my husband. After 2 years in law enforcement my husband left his job to come work with his wife and mother-law, that poor man lol what a dedicated man. One and a half weeks into opening i was given the bad news that at barely 26 my lupus and kidney disease had gotten the best of me and discovered my right kidney has started to fail. My sister-in-law stepped up and helped me watch over the restauarnt while I adjusted to the news.

This may all sound like a bad story, but it is true..but again in going through all that I have I do also know that anything is possible. And I do truly hope that each of you will give us another try. In the past three weeks I have thought many things one is "should I have taken on such a large responsibility when i know i physically will not be able to maintain it on my own and follow through personally with the high standards i have set" YES! Perserverence and faith is what I live by.

In reguards to some posts of complaints, I do assure you my staff are not prisoners. But i do believe people and hearts can change. Our turkey is not budget gourmet, it is roasted everyday at noon and sliced on our slicer. The coleslaw has had its "learning" experience, it is difficult to take a literal grandmas reciepe and make huge bathches of it "just right" but through trial and error we have succeded.

I do truly hope you will all personally come in and meet me, Mandee. It would be a great benefit for me to be able to here your concerns and suggestions one on one and for you see what we are truly all about. I am sad and disapointed that in our first 3 weeks each and every one of you did not have an amazing experience, however, I am grateful that I am now aware of perceptions, thoughts, and ways we can improve. Thank you all for input, ideas and honest thoughts. Blessings are often in disguise. Thank you all for your time!

Mandee A Ross
My Grandmas Kitchen

[Redone]

You have the best attitude of any business owner who has ever posted.

I will go there by the end of the month just for that.

[LexHillsmom]

After reading alot of the initial posts about the restaurant service and food I had made my mind up not to bother trying it.

Thanks you for your post and for your honesty! I'm a former east coaster too - from Georgia - and love "down home" cooking.

I'll try you too by the end of the month. Good luck with the restaurant and your health challenges.

[Chad Vander Veen]

Hope you don't mind but I spaced out your paragraphs so people would not shy away from reading your very good post.

I know we'll be back - next time for lunch

[Deb aka Resume Lady]

I truly appreciate your post. I'm sorry for the rash of bumps in the road you've come across, but it is clear you strive to get up over them to emerge on the other side. I will make it a point to come give My Grandma's Kitchena try.

Best wishes and thank you again for your heartfelt post.

[bordercolliefan]

I feel the same as all the other posters, above. That was a wonderful, welcoming, and humble post.

I think when people have a bad experience at a business, they just want to know that the owner/manager cares. You have certainly shown that.

We'll be in to check it out one of these days.

[Birdie]

Thank you for posting and I'm sorry for all the road bumps you've been through also.

I wasn't going to try your restaurant after the poor reviews, but will do so since you posted.

We don't eat out much, but live very close to your restaurant so I'd like to try your food.
Good luck.

[sat]

Just yesterday, I was in the shopping center where this restaurant is located, and I thought (from reading previous posts) "too bad we won't be going there...we really wanted a nice breakfast place close to home."

Now reading your post, Mandee, I am excited to give your restaurant a try. My family will be there tomorrow morning!

[Steve Heard]

Hey Mandee

Welcome to myfolsom, and congratulations on attaining your dream.

I am sure those who read your post will come away with a different perspective, and give you another try.

I believe in supporting businesses which support the community, and which are run by local folks, rather than mega-chains. I'll be bringing my family in for a visit soon.

Take care of yourself. Pace yourself. Be strong. Don't kill yourself over coleslaw.

I look forward to meeting you

[john]

My wife and I will definitely be visiting shortly. I was a bit disappointed by all the poor reviews at first, but I'm glad you decided to post and tell your story. I know we'll at least give you a chance! Anyone that knows me knows I'm a sucker for peanut butter & bacon. I was excited to hear you guys have it.

Thanks for joining MyFolsom.com - I think you'll soon see that we're one big family. :-)

[bordercolliefan]

Mandee,

Where in the East is your family from?

I grew up in Boston. I've never found anything that duplicates Friendly's restaurants out here.

Maybe your restaurant will come close...???

[folsom500]

Mandee,

Nice post- but can you please tell us why you are now on your third or fourth MYFOLSOM user Id before coming straight out and telling us that you are the GM of the place ?

If this is true, this type of deception does not bode well for full believability of the above story...

heaven - sent- 1997, fish relax are two of the other ID's - both of which bear too many similaritiies to your post today, timing , posting times, content etc... and both of these were to appear as written from a patron of the resturant and not from the owner.

So as a purported christian and honest person, since you seem to want a full disclosure of your life issues bringing you to this point and opening this restuarant, if would be helpfull to understand the reasoning for not being up front to start with...

I have no ill feelings toward you or the restaurant... I just dont like seeing this type of behaviour on this forum...

Cheers
F500

Edited by folsom500, 16 June 2006 - 08:32 AM.

[Farley]

Sorry but "Faith and blessings" is a huge turn off for me. That is one restaurant I would never set foot in regardless of the food and service.

[cw68]

Sorry but "Faith and blessings" is a huge turn off for me. That is one restaurant I would never set foot in regardless of the food and service.

To each their own.