127 replies to this topic

[JLS]

CHEAP?? We went there last month and it cost almost $10 per person for breakfast. I am talking some pancakes, omletes, etc. What a waste os $$ and horrible service.

They have a buy one get one up to $9.00 off coupon just about everywhere you look. So if one meal is 9 bucks and the next is up to $9.00 off.... thats lunch for 2 for under $10.

Even without the coupon. What other places aside from fast food are cheaper??? Not even sizzler is that cheap...

For the record again... I feel bad that some peoples experiences here on the forum were not good with this place and most seem to feel that the other folsom location is better which is fine... but I went to the other folsom location LONG before the iron point one and on a few times a week basis and now, I go to iron point. (hows that for a run-on)The place is ALWAYS packed just the same as the other folsom location and everyone around me at the restaurant always seems happy with the service so... Plus, alot of the employee's from the other folsom location are just transfers so if you liked the people there and don't here then thats odd in itself it seems.

Everyone else's opinion is EVERY BIT as valid as mine so don't think I'm trying to dis-credit others but I still do HIGHLY recommend this restaurant. Especially for those with babies... About half the waiters/waitresses have young ones themselves and really genuine in going out of their way to let you have a comfortable dining experience.

If you only been there once and had a bad experience then give them the benefit of doubt and try them one more time.

[jones4]

I finally got a hold of the owner and he basically told me it was my fault. I don't think he ever even offered an apology. I told the manager that I had called and spoke with Melissa the Director of Operations and that I was still waiting for her call. He said he would talk to his employees and give me a call back......I'm waiting........ someone said Patricia must be having a "bad day". I'm sorry, but when you are serving the public in that position.....you don't have the right to have a "bad day" on your patrons. And if you do....you shouldn't be serving the public. No second chances here. Thanks for all the posts.

[Steve Heard]

The two best restaurant breakfast I've ever had was long ago and far away: The Four Seasons in Las Vegas.

Other than that, they've been mostly mediocre or terrible.

To avoid the terrible, I generally avoid the big chains, like IHOP and Denny's.

Gold Miner is the best of those I've tried in Folsom.

[JLS]

someone said Patricia must be having a "bad day". I'm sorry, but when you are serving the public in that position.....you don't have the right to have a "bad day" on your patrons. And if you do....you shouldn't be serving the public. No second chances here. Thanks for all the posts.

Well, there should never be a scene made by either party because thats rude and unfair to the others around. However, nobody on this forum were there to hear "both" sides of the story and what was said on either side so...

As a manager if you or your employees are being treated bad or rudely then you have every right to defend them and/or your business policies. Its a tough situation though because you do have to be very careful.

Please don't take that as me saying that you were rude and your comments are un-true because I am not. I WASN'T there. I have NO IDEA what happened that day. But it does seem that the place was very busy and if Patricia was so out of line then others would have written in complaint letters. I know I do if I see something uncalled for from staff.

This is the one thing about a business part of a forum that is kind of scary. Anybody angry with an experience they had at a local business can just go online and post to a forum with THOUSANDS of users a one sided story. The business or its employees don't even know the place exists so they can't defend themselves and tell their side of the story. In MOST cases... there is 2 sides to the story.

stevethedad... I do have a soft spot for ihop but I agree that chains are usually not the best food. Goldminer cafe is our top favorite I think. I also hear that purple place breakfast is really making the headlines since the new ownership or whatever happened.

[JLS]

sorry, double post

[jones4]

Your right you weren't there and being a businessman, you should know that sometimes there are rude patrons as well as employees, HOWEVER, when I approached the counter to pay, the hostess asked if everything was ok, I said, " No actually it wasn't." She said, "Just a moment," and went in the back. The next thing I know, Patricia approached the counter with a TOTAL ATTITUDE. You have to know, I didn't ASK to speak to a manager. The hostess retrieved her on her own. I was just going to pay my bill and leave. She accosted me at the counter. I even asked if I could just pay and leave. Had I left without paying, I would have been in trouble. I could see if I asked for the manager and then got in a verbal altercation.....I didn't ask to speak to anyone. Enough about this topic. We just won't go back.

[camay2327]

The two best restaurant breakfast I've ever had was long ago and far away: The Four Seasons in Las Vegas.

Other than that, they've been mostly mediocre or terrible.

To avoid the terrible, I generally avoid the big chains, like IHOP and Denny's.

Gold Miner is the best of those I've tried in Folsom.

Steve, I agree with Gold Miner and we do also go to Mimi's for breakfast and/or lunch sometimes.

[Naga Jolokia]

I certainly do not want to post my opinion here, YET.

[normajean]

agreed, there are always 2 sides to every story, but in this case that doesn't matter. in food service the general rule is "the customer is ALWAYS right, especially, when they are wrong"!!! so, doesn't really matter if the manager was having a bad day or not, the company, IHOP in this case, is paying ALL employees to take care of customers, not to have a good day. manager was 100% in the wrong!!

yes, there will be numerous, even hundreds, of people that will read these posts, and many more that will hear about the incident.....that is why customer service is the #1 TOP PRIORITY in all food service training videos, manuals, etc. nationally, statistics show that a satisfied customer will tell ONE other person about his/her experience, but an unhappy customer will tell 10!!!

[ABBY]

I've had pretty good customer service there, but I'm usually there in the evening, so likely a different shift manager and crew. Sorry to hear about your bad experience, but i think your escalation to the owner and corporate is appropriate.

I love IHOP on Ironpoint. Patricia is great. And I love the food.

[JLS]

agreed, there are always 2 sides to every story, but in this case that doesn't matter. in food service the general rule is "the customer is ALWAYS right, especially, when they are wrong"!!! so, doesn't really matter if the manager was having a bad day or not, the company, IHOP in this case, is paying ALL employees to take care of customers, not to have a good day. manager was 100% in the wrong!!

yes, there will be numerous, even hundreds, of people that will read these posts, and many more that will hear about the incident.....that is why customer service is the #1 TOP PRIORITY in all food service training videos, manuals, etc. nationally, statistics show that a satisfied customer will tell ONE other person about his/her experience, but an unhappy customer will tell 10!!!

Again, I'm in no way dis-crediting jones4. I don't know who was right or wrong because I wasn't there. But NO, the customer is not ALWAYS right in food service if they are doing something wrong. A manager has a right to protect their employee's, company policies and customers.

When a customer says that they had a horrible experience then it is the managers job to come out and try to explain to the customers the reasoning behind the complaint and feel out if its an appropriate complaint to comp their food. Especially if the complaint is in regards to a corporate policy. Thats one of the reasons for there being a manager. If the customer is hostile or has been rude to employees then the manager has a right to ask the customer to flat out leave the restaurant if necessary. If that happens then the customer is most definatly NOT ALWAYS RIGHT. The customer is "always right" is a bedtime story because the world we live in there is always 2 sides to every story. If the manager makes a scene that is TOTALLY UNACCEPTABLE infront of a bunch of customers then you best believe more then one customer would be writing in to corporate about it.

I manage 3 different businesses and have never had a complaint about my actions to a customer but I can assure you that the customer is NOT always right. If they are being rude to my girls or hostile infront of my customers then it is my job to back them up and protect them. One of the businesses I manage is for a very large corporation in public dealings and yes... we are taught this from corporate also.

Jones4, don't take ANY COMMENT I said there in regards to YOUR experience. NONE of that is meant towards you.

[Darthvader]

I love IHOP on Ironpoint. Patricia is great. And I love the food.

Welcome to the forum Patricia...

[JLS]

Welcome to the forum Patricia...

LOL...

My daughters name is Abby but she's only 1 so I'm guessing its not her. Funny coincidence though. I did have to take a second look at that

[palango]

In this bad economy the customer is ALWAYS right + 1000. Any idiot manager/owner that thinks differently should get a psych exam and be fired. (the only situation that the customer may be wrong is that if he/she is clearly being rude/offensive to the waiter in which case the manager has every right to defend their staff).

This is a simple formula. I had a horrible experience @ Iron Point IHOP. I will never go there again. I will tell my friends, co-workers about my terrible experience. They, in turn, will tell their friends and family. It does not take a genious to figure out the ripple effect.

When I get GREAT service, I also share my expereince, but I cannot tolerate manager/owners that could care less about their customers.

[JLS]

In this bad economy the customer is ALWAYS right + 1000. Any idiot manager/owner that thinks differently should get a psych exam and be fired.

I'm an idiot?