127 replies to this topic

[normajean]

jls: please let me know what restaurants you manage so that i can NEVER set foot in them.....sad, sad, sad attitude from a food service manager.

darth: lmao!!

[JLS]

***edited out prior content***

You know what... I'm done. I don't come to this forum argue opinions of others and shoot down local businesses. I got to involved in this topic already. At all of my businesses I seem to have a terrific customer base full of fantastic people that seem fairly happy with the service or accommodations they receive from us. I'll continue to run those businesses as I see fit and you can do the same with yours

[normajean]

good luck to ya!

and may your customers continue to be FAIRLY happy. call me crazy, but i'd be striving for VERY happy if i were managing a business, especially in this economy! that's just me.

[palango]

jls: please let me know what restaurants you manage so that i can NEVER set foot in them.....sad, sad, sad attitude from a food service manager.

darth: lmao!!

+1000

Please let me know what business you manage so that I may not only set foot in them, but to let all my friends, family, and colleagues spread the word.

[JLS]

good luck to ya!

and may your customers continue to be FAIRLY happy. call me crazy, but i'd be striving for VERY happy if i were managing a business, especially in this economy! that's just me.

its a term as to not sound like I'm full of myself. One of my businesses is in my signature and I have excellent ratings/reviews (infact, not 1 negative one) in many places including this forum so...

palango... you gotta do what you gotta do

Can any of you refer me to a business YOU manage or even one place in Folsom that will honor "the customer is always right"?

[Andrea V]

you 2 are being way too hard on him.... I agree not ALL customers are right ALWAYS!!

There are times when a line needs to be drawn.

Quit ragging on him. You guys don't own businesses.

[palango]

What I would do IF I was ever a manager is to come and APOLOGIZE for bad service, food, etc and give them a free meal and a gift card for future visit to smooth out BECAUSE I have half a brain cell left to understand that this irrate customer will go and tell his friends , family, and colleagues about the bad service.

I once had a bad experience at Rubios. I complained on their website. Their district manager personally called me to apologize and sent me a gift card for next meal. Now that is called SERVICE. None of this JLS/IHOP crap that have no clue of how to run a business and have no idea about the mere implications of word of mouth.

[JLS]

"if I were a manager"

about 80% of all my businesses come from word of mouth. I know all about it and I don't believe in the same things you believe in. Sorry...

[Andrea V]

What I would do IF I was ever a manager is to come and APOLOGIZE for bad service, food, etc and give them a free meal and a gift card for future visit to smooth out BECAUSE I have half a brain cell left to understand that this irrate customer will go and tell his friends , family, and colleagues about the bad service.

I once had a bad experience at Rubios. I complained on their website. Their district manager personally called me to apologize and sent me a gift card for next meal. Now that is called SERVICE. None of this JLS/IHOP crap that have no clue of how to run a business and have no idea about the mere implications of word of mouth.

[stacycam]

you 2 are being way too hard on him.... I agree not ALL customers are right ALWAYS!!

There are times when a line needs to be drawn.

Quit ragging on him. You guys don't own businesses.

I agree. Wait until you've tried JLS's business before you complain.

Also, everyone please quit quoting so much. You are killing my butterflies! (You may have started something Andrea )

[Dave Burrell]

you 2 are being way too hard on him.... I agree not ALL customers are right ALWAYS!!

There are times when a line needs to be drawn.

Quit ragging on him. You guys don't own businesses.

+1000

[Dave Burrell]

What I would do IF I was ever a manager is to come and APOLOGIZE for bad service, food, etc and give them a free meal and a gift card for future visit to smooth out BECAUSE I have half a brain cell left to understand that this irrate customer will go and tell his friends , family, and colleagues about the bad service.

I once had a bad experience at Rubios. I complained on their website. Their district manager personally called me to apologize and sent me a gift card for next meal. Now that is called SERVICE. None of this JLS/IHOP crap that have no clue of how to run a business and have no idea about the mere implications of word of mouth.

we're talking about IHOP right?

- don't expect steller service at a place you're looking to save lots of money on food at..

seriously, you really can't go into a place like that and expect them to fall on their knees and cater to your every whim (this is directed at you, not the original poster)

you get what you pay for these days...

just sayin'

[tsukiji]

In this bad economy the customer is ALWAYS right + 1000. Any idiot manager/owner that thinks differently should get a psych exam and be fired. (the only situation that the customer may be wrong is that if he/she is clearly being rude/offensive to the waiter in which case the manager has every right to defend their staff).

This is a simple formula. I had a horrible experience @ Iron Point IHOP. I will never go there again. I will tell my friends, co-workers about my terrible experience. They, in turn, will tell their friends and family. It does not take a genious to figure out the ripple effect.

When I get GREAT service, I also share my expereince, but I cannot tolerate manager/owners that could care less about their customers.

I'm not responding to the OP per se. I don't know what happened.

I am responding to the the opinion that the customer is always right. I hate this phrase.

I disagree with that mentality completely. I think customers and business should be reasonable. Businesses should give customers the benefit of the doubt but the customer is not always right. As the populace vastly outnumbers businesses, I'm off the opinion that there are more idiot customers than there are idiot business owners. Where does this sense of entitlement come from? You do not always get what you want. Sometimes life isn't perfect. If a business reasonably provides the service/product for which you paid, that's the extent of their duty. You don't get to make unreasonable demands. You just get to choose whether or not you return.

Yes, businesses have a duty to satisfy reasonable customers -- it's just good business. But it just takes one example to show that customers are not always right. If you were a manager of an airline, how 'right' is the customer who is drunk and unruly on a flight and demanding another drink?

[Andrea V]

I'm not responding to the OP per se. I don't know what happened.

I am responding to the the opinion that the customer is always right. I hate this phrase.

I disagree with that mentality completely. I think customers and business should be reasonable. Businesses should give customers the benefit of the doubt but the customer is not always right. As the populace vastly outnumbers businesses, I'm off the opinion that there are more idiot customers than there are idiot business owners. Where does this sense of entitlement come from? You do not always get what you want. Sometimes life isn't perfect. If a business reasonably provides the service/product for which you paid, that's the extent of their duty. You don't get to make unreasonable demands. You just get to choose whether or not you return.

Yes, businesses have a duty to satisfy reasonable customers -- it's just good business. But it just takes one example to show that customers are not always right. If you were a manager of an airline, how 'right' is the customer who is drunk and unruly on a flight and demanding another drink?

perfectly said!!

[Dave Burrell]

I'm not responding to the OP per se. I don't know what happened.

I am responding to the the opinion that the customer is always right. I hate this phrase.

I disagree with that mentality completely. I think customers and business should be reasonable. Businesses should give customers the benefit of the doubt but the customer is not always right. As the populace vastly outnumbers businesses, I'm off the opinion that there are more idiot customers than there are idiot business owners. Where does this sense of entitlement come from? You do not always get what you want. Sometimes life isn't perfect. If a business reasonably provides the service/product for which you paid, that's the extent of their duty. You don't get to make unreasonable demands. You just get to choose whether or not you return.

Yes, businesses have a duty to satisfy reasonable customers -- it's just good business. But it just takes one example to show that customers are not always right. If you were a manager of an airline, how 'right' is the customer who is drunk and unruly on a flight and demanding another drink?

well said dude