it's the new inspiron. The message was first about the bluetooth thing that came installed with the my laptop.
after about 2 weeks of that message it now appears when I try to shutdown the system.
When I talked w/ tech support, they "updated" the BIOS (the version they did the update with was the same version I already had). When the person realized that she had me do a system reset so it went back to how it was when I first got the laptop.
Now I don't get the blue screen for bluetooth anymore, just every once in a while when I try to shut down.
So after applying the Dell Recovery image so that it back to the state when you first received it (no personal data, none of your personal applications, settings, wallpaper etc), you still get BSOD at shutdown or is it something else?
Was it failing at shutdown or BSOD after the sytem reset? If no, what changed between then and now (apps, settings, peripherals etc)?
I have had very good experience with Dell systems and they should solve this issue or replace the notebook.