Jump to content






Photo
- - - - -

Folsom Tap House - Coming Soon...


  • Please log in to reply
51 replies to this topic

#46 giasmom

giasmom

    Superstar

  • Premium Member
  • PipPipPipPipPipPip
  • 512 posts
  • Gender:Female

Posted 09 November 2014 - 09:48 AM

While in college I worked in an extremely popular restaurant with a full bar, we were always "slammed" in the evenings and the weekends were crazy. The thing I remember most is our restaurant manager, she was always on the floor hurrying us along, checking the kitchen for food that was sitting waiting to go out, if a waitress was standing waiting for food, the manager would have her take out the food even if it was not her table, we were taught to never walk by a table with dirty dishes without picking up plates or taking up a tab to the register, didn't matter if it was our table or not, we were all about team work and would have regular meetings..The owners of the restaurant would come in the evenings and sit at "their" table, watch and smile at us as we whizzed by...I do hope the owners can figure things out before its too late....



#47 Judge Smails

Judge Smails

    All Star

  • Premium Member
  • PipPipPipPipPip
  • 403 posts

Posted 09 November 2014 - 10:36 AM

Why would you continue to spend your money at a place that is obviously poorly managed? Reward an establishment that is properly operated.

#48 carnivore

carnivore

    Superstar

  • Premium Member
  • PipPipPipPipPipPip
  • 543 posts
  • Gender:Male
  • Location:The Parkway
  • Interests:cooking, eating, restaurant touring

Posted 17 November 2014 - 09:29 AM

Having been in sales my entire working career, have realized that some folks are really people friendly while others are not so much. I can think of two restaurant owners who are not so people oriented, that being said I do not patronize the restaurants for several reasons one of them being the folks who work there seem to carry over the owners attitudes. Just my observations on a social level not a criticism on the quality of the food, that's a whole different column..



#49 Deb aka Resume Lady

Deb aka Resume Lady

    Hopeless Addict

  • No Politics!
  • PipPipPipPipPipPipPipPipPipPip
  • 8,361 posts
  • Gender:Female
  • Location:Folsom
  • Interests:Sole proprietor: Tailored Resume Services
    Volunteer: Court Appointed Special Advocate for a child in the foster care system

Posted 17 November 2014 - 12:39 PM

Management has to screen candidates and hire very carefully. They need to communicate the vision for customer service during the interview and garner buy-in. They need to train to that standard and hold their staff accountable. If staff is delivering poor customer service and they are not adhering to constructive feedback they need to be fired. Plain and simple. It's up to management to enforce the standard.
Job Search Consultant
Tailored Resume Services
(916) 984-0855

Volunteer, Court Appointed Special Advocate for Sacramento CASA * I Am for the Child
Making a Difference in the Life of Abused and Neglected Children in Foster Care
http://www.sacramentocasa.org/

I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do. ~ Edward Everett Hale

"How wonderful it is that nobody need wait a single moment before starting to improve the world." ~ Anne Frank

#50 Deb aka Resume Lady

Deb aka Resume Lady

    Hopeless Addict

  • No Politics!
  • PipPipPipPipPipPipPipPipPipPip
  • 8,361 posts
  • Gender:Female
  • Location:Folsom
  • Interests:Sole proprietor: Tailored Resume Services
    Volunteer: Court Appointed Special Advocate for a child in the foster care system

Posted 17 November 2014 - 12:42 PM

Having been in sales my entire working career, have realized that some folks are really people friendly while others are not so much. I can think of two restaurant owners who are not so people oriented, that being said I do not patronize the restaurants for several reasons one of them being the folks who work there seem to carry over the owners attitudes. Just my observations on a social level not a criticism on the quality of the food, that's a whole different column..



Friendly and competent are two different things. Some people have both. Some only one to the exclusion of the other. I don't want wait staff that don't do their job, friendly or not. Some are so busy being friendly with other customers and other staff that they just forget about doing their job.
Job Search Consultant
Tailored Resume Services
(916) 984-0855

Volunteer, Court Appointed Special Advocate for Sacramento CASA * I Am for the Child
Making a Difference in the Life of Abused and Neglected Children in Foster Care
http://www.sacramentocasa.org/

I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do. ~ Edward Everett Hale

"How wonderful it is that nobody need wait a single moment before starting to improve the world." ~ Anne Frank

#51 Barb J

Barb J

    Hall Of Famer

  • Premium Member
  • PipPipPipPipPipPipPip
  • 1,121 posts

Posted 20 November 2014 - 09:16 PM

I have tried Folsom Tap House 2 times and have had bad experiences both times.  Won't go back.  Strange thing is I LOVE Back Wine Bar - not sure how he does such a great job running Back but Tap House is so poorly run!

 

Barb J



#52 Steve Heard

Steve Heard

    Owner

  • Admin
  • 13,752 posts
  • Gender:Male

Posted 20 November 2014 - 10:29 PM

I have tried Folsom Tap House 2 times and have had bad experiences both times.  Won't go back.  Strange thing is I LOVE Back Wine Bar - not sure how he does such a great job running Back but Tap House is so poorly run!

 

Barb J

 

I went tonight with a party of 7, plus 6 others who stopped in for one drink. It wasn't perfect, but it was good.

 

One guy complimented staff on the excellent wings and said he'd be back, and another said to Chad, want to meet her Sunday for the Niner game?

 

So, they earned a couple of new fans.

 

Like you, I love the Back Wine Bar as well. I hope this place does well. They were pretty busy for a Thursday night.   


Steve Heard

Folsom Real Estate Specialist

EXP Realty

BRE#01368503

Owner - MyFolsom.com

916 718 9577 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users