So I got a new laptop about a month ago. 2 weeks after receiving it I started getting the blue screen of death that automatically shuts down the system to prevent any damage from occuring on the hard drive (first it was because of the bluetooth driver I had pre-installed, now it's happening when I try to shut down).
I was on the phone with tech support, but it hasn't really fixed the problem (they had me do a system reset). Anyone know of any other ways to fix the problem or should I send the laptop back and ask for a new one?
Blue Screen Of Death
Started by
swmr545
, Apr 13 2009 09:46 PM
28 replies to this topic
#1
swmr545
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Posted 13 April 2009 - 09:46 PM
#2
Darthvader
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Posted 13 April 2009 - 09:51 PM
QUOTE (swmr545 @ Apr 13 2009, 10:46 PM) <{POST_SNAPBACK}>
So I got a new laptop about a month ago. 2 weeks after receiving it I started getting the blue screen of death that automatically shuts down the system to prevent any damage from occuring on the hard drive (first it was because of the bluetooth driver I had pre-installed, now it's happening when I try to shut down).
I was on the phone with tech support, but it hasn't really fixed the problem (they had me do a system reset). Anyone know of any other ways to fix the problem or should I send the laptop back and ask for a new one?
I was on the phone with tech support, but it hasn't really fixed the problem (they had me do a system reset). Anyone know of any other ways to fix the problem or should I send the laptop back and ask for a new one?
What operating system are you using? And systems usually do not shut down after a BSOD, they hang there until you power them down. And a BSOD won't damage the hard drive, not sure you are understanding the 2 items aren't related. Unless by damage you mean corrupting your OS?
Did you remove the driver that caused your initial problem?
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#3
swmr545
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Posted 13 April 2009 - 09:52 PM
QUOTE (Andrea V @ Apr 13 2009, 10:51 PM) <{POST_SNAPBACK}>
you have the worst luck with electronics!
You have no idea.
#4
Dave Burrell
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Posted 14 April 2009 - 07:29 AM
delete windows and switch to linux
what brand laptop is that?
what brand laptop is that?
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#5
Darthvader
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Posted 14 April 2009 - 07:37 AM
QUOTE (davburr @ Apr 14 2009, 08:29 AM) <{POST_SNAPBACK}>
delete windows and switch to linux
what brand laptop is that?
what brand laptop is that?
Dav, he can barely find the on/off switch and you want him to load Linux? Seriously?
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#6
Dave Burrell
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Posted 14 April 2009 - 07:48 AM
QUOTE (Darthvader @ Apr 14 2009, 08:37 AM) <{POST_SNAPBACK}>
Dav, he can barely find the on/off switch and you want him to load Linux? Seriously?
windows is a virus, it'd be worth the learning struggle to get away from it.
Travel, food and drink blog by Dave - http://davestravels.tv
#7
swmr545
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Posted 14 April 2009 - 08:24 AM
QUOTE (Darthvader @ Apr 14 2009, 08:37 AM) <{POST_SNAPBACK}>
Dav, he can barely find the on/off switch and you want him to load Linux? Seriously?
Really now? And how did you come to that conclusion?
"We must recognize that this short life can neither be ennobled or enriched by hatred or revenge."
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#8
folsombound
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Posted 14 April 2009 - 09:00 AM
QUOTE
Dav, he can barely find the on/off switch and you want him to load Linux? Seriously?
It's Darthvader, I'm sure The Force told him!
#9
Dave Burrell
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Posted 14 April 2009 - 09:05 AM
QUOTE (swmr545 @ Apr 14 2009, 09:24 AM) <{POST_SNAPBACK}>
Really now? And how did you come to that conclusion?
he's just being snarky...
seriously tho - can you boot into safe mode and remove that bluetooth driver you loaded?
what brand is the laptop?
Travel, food and drink blog by Dave - http://davestravels.tv
#10
swmr545
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Posted 14 April 2009 - 09:27 AM
QUOTE (davburr @ Apr 14 2009, 10:05 AM) <{POST_SNAPBACK}>
seriously tho - can you boot into safe mode and remove that bluetooth driver you loaded?
what brand is the laptop?
what brand is the laptop?
Been there don't that. Worked for about 4 hours then was back to the blue screen.
It's a dell (I never had problems with the previous laptop).
"We must recognize that this short life can neither be ennobled or enriched by hatred or revenge."
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#11
tsukiji
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Posted 14 April 2009 - 09:35 AM
QUOTE (swmr545 @ Apr 14 2009, 10:27 AM) <{POST_SNAPBACK}>
Been there don't that. Worked for about 4 hours then was back to the blue screen.
It's a dell (I never had problems with the previous laptop).
It's a dell (I never had problems with the previous laptop).
can you give the model number? and what the BSOD error message is indicating?
#12
rda
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Posted 14 April 2009 - 09:42 AM
Contact Mel at PC Fix-it Live. He does this type of work. If you can get online with the laptop, he does the diagnosis/repair from his location. He's a member of the Folsom Business Club and his contact info is here:
http://www.FolsomBC.com
Even if he can't help you, he will gladly point you in the right direction.
http://www.FolsomBC.com
Even if he can't help you, he will gladly point you in the right direction.
#13
rpo
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Posted 14 April 2009 - 11:01 AM
Contact Dell again. They will either fix it, or replace the computer. It may be a hardware fault causing the BSOD memory dump.
As for the poster who said the computer should not shut down after a BSOD, it depends on what is selected in Windows in regards to BSOD's. If "Shut down the computer" is selected, then it will shut down. I do not believe that is the default setting, but it might be direct from Dell.
As for the poster who said the computer should not shut down after a BSOD, it depends on what is selected in Windows in regards to BSOD's. If "Shut down the computer" is selected, then it will shut down. I do not believe that is the default setting, but it might be direct from Dell.
#14
swmr545
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Posted 15 April 2009 - 12:40 AM
QUOTE (tsukiji @ Apr 14 2009, 10:35 AM) <{POST_SNAPBACK}>
can you give the model number? and what the BSOD error message is indicating?
it's the new inspiron. The message was first about the bluetooth thing that came installed with the my laptop.
after about 2 weeks of that message it now appears when I try to shutdown the system.
When I talked w/ tech support, they "updated" the BIOS (the version they did the update with was the same version I already had). When the person realized that she had me do a system reset so it went back to how it was when I first got the laptop.
Now I don't get the blue screen for bluetooth anymore, just every once in a while when I try to shut down.
#15
RV3000
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Posted 15 April 2009 - 12:46 AM
QUOTE (swmr545 @ Apr 15 2009, 01:40 AM) <{POST_SNAPBACK}>
it's the new inspiron. The message was first about the bluetooth thing that came installed with the my laptop.
after about 2 weeks of that message it now appears when I try to shutdown the system.
......
after about 2 weeks of that message it now appears when I try to shutdown the system.
......
Sorry, to sound like I'm gloating...but I am glad I'm not a PC user anymore! Gave up the PC completely 5 years ago and do not miss it at all!
My PowerBook G4 (apple computers) has not crashed even once in 5 years!
Go for a Mac - you will not regret it!
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