As if I didn't know better. No wonder I always go to Frys or order online. So I order a PC from Best Buy. COuldn't do it online because their system was screwed up. So I went into the store and ordered it. Pretty painless. Both website and store said delivery on the 6th. I opted for email receipt. None ever came. However, my account was debited, so there was obviously an order. Checked status today and it said shipped. Called store to see if it was in. Told that it just shipped today from back east warehouse. Odd that, since the company building the PC is located in Los Angeles. When I said that the website said I could order one today and have it here in 48 hours, I was told that I could do that if I wanted. I was later told that the 48 hours was incorrect and it would take 10 days.
The androgynous Pat service rep was extremely dismissive and definitely projected a "sucks for you, but what are you going to do about it" vibe. Asked to speak to a manager and was put on hold. Then told that they were really busy and couldn't speak to me. I asked for them to call me back when they had a chance and was told by the rep that they couldn't do anything for me anyway. The rep listed all the things the managers couldn't do for me. I reiterated my desire to speak to a manger because the rep attitude was pissing me off. He discouraged me AGAIN. I finally raised my voice and said I had no desire to talk to him anymore and that it wasn't regarding the shipping it was regarding him (or her). He said that there ws no need to raise my voice and that he would hang up on me. I instantly lowered my voice to a "sweet" level and told him to have a manager call me when available. He said he couldn't guarantee they would. I then tried to contact a regional or corporate customer service and even tried to get the VP of investor relations email (that generally gets a response). The Cayman islands wishes its clients were as well insulated as anyone at Best Buy who can actually do something for you.
Crap service, false advertising, poor computer invoicing. NEVER AGAIN.
Buy there at your own risk.