38 replies to this topic

[MSgt]

We keep losing the connection to the wireless modem (I think). Try to load a web page and get a msg indicating that the server is unavailable. Run network diags on the imac and it reestablishes a connection and all is good for a few min. It is getting worse all the time. It doesn't matter what web site we are trying to connect to. Does this sound familiar to anyone?

[5hannon]

I live in Briggs Ranch and have uVerse (love it, BTW) and we're having no issues with our service.

[DalOwnerX3]

Sometimes you may need to reboot the wireless modem to set it back on track. I used to do that for my old modem. However, I don't know how the Uverse-provided wireless modem is overall. I have Uverse but decided to keep using my old wireless modem.

[mando]

I'd been having problems with my Uverse Residential Gateway WiFi function as well... it seemed like the DHCP function was at fault. Although a wireless connection could be established, the DHCP function did not issue IP addresses after leases expired - or something like that. This seemed to affect certain devices (iPods, smartphones, eReader, Xbox) more than others (PCs). Huge PITA. My regular workaround was to jiggle the WiFi settings whenever things weren't working - disabling/enabling WiFi Protected Setup seemed to do the trick, although I still had to do this every other day or so.

The other day, I did a factory reset to see if that would help. So far, so good, although I expect the problem to crop up again down the road. To do a factory reset, push the small red button on the gateway down until it reboots. THIS WILL CLEAR OUT ALL YOUR SETTINGS. Be sure to have the password handy (on my unit, it was on a sticker), along with any information on settings you might have customized, e.g., SSID, IP ranges, filtered MAC addresses, etc.

See this link: http://www.uverseuse...e;topic=15856.0

One other thing to consider... there might be radio interference issues from cordless phones and other devices in the vicinity. Try a different WiFi channel.

[eVader]

From my experience with the Uverse RGs mando and Dal have good advice. It is most likely that POS Moto gateway/wireless access point that while wired connections work fine, wireless clients fail to either associate to the AP or fail to establish a valid connection either failing to get an IP address or appearing to have an IP but can't route any traffic. I too have seen issues especially with iPhone and MacBookPro and WinXP systems but not so much from the Win7 notebooks in the house.

1. reset your router by disconnecting the power then reconnecting after 30-60 seconds. Check wireless connections and if OK for more than a day or two you are set (for awhile).
2. Check the wireless channel the AT&T tech setup your Uverse RG to. Despite the belief there are 11 channels in the US for 802.11b and g, there are only 3 non overlapping channels available - 1, 6, and 11. If someone is on 3 and you are set for 1, you may have interference if they are close enough and will cause your Mac to disassociate from your AP and seek out another or re-associate to your network again or cause packet loss (communication between your Mac and the router get lost). Easy way to check WLAN info on a Mac is to hit the Option key and click on AirPort signal icon and instead of it showing basic wireless info, it will also show you the details of the AP you are connected to with Signal strength, channel and more. Signal and channel are the important ones here. If not on 1, 6, or 11, then change it on the ATT RG settings. Your Mac will automatically reassociate to your RG again. If you want to see what nearby WiFi channels are in use, two free (and safe and legal) WiFi sniffers are KisMAC and iStumbler. It will show in detail what channels and signal strength is around you.

PS - check your wireless security settings from your Mac and ensure you have WPA or WPA2 for wireless LAN security and certainly NOT using WEP. The latter can be decrypted fairly quick and while WEP is better than nothing, changing it to WPA/WPA2 is very easy

Hope this helps but let me know if you have questions

[SacKen]

With all U-verse devices, I find that a periodic reboot keeps them working well. AT&T is constantly improving (?) U-verse and do a lot of software updates without telling you. Sometimes it's on their side and the gateway gets funky. Sometimes it's on the DVR/set-top boxes and they get wonky until you reboot. They are Windows-based, after all!

I've never had to do a full factory reset of the gateway. I did have to manually change to a channel other than the default once. I'm guessing that a neighbor went live on the same channel. I was having the same symptoms as MSgt when that happened. My wireless connection get dropping. Changing the channel fixed it, though.

[MSgt]

Thanks everyone - I rebooted the router. It seem to make things much better except att email server is not working from time to time (can't find server). If I send out on gmail it works perfect all the time (ICalendar).

[caligirlz]

This is an ongoing problem for my AT&T wi-Fi (via DSL). It's funny because the entire internet isn't down, just certain websites...like following a story on Sac Bee. When I finally get sick of it, I reboot the router as described above. It's ok for a while, then back to the same old story.

It is especially bad around midnight. That's always my "time to go to bed" cue.

[Adamal]

With all U-verse devices, I find that a periodic reboot keeps them working well. AT&T is constantly improving (?) U-verse and do a lot of software updates without telling you. Sometimes it's on their side and the gateway gets funky. Sometimes it's on the DVR/set-top boxes and they get wonky until you reboot. They are Windows-based, after all!

I've never had to do a full factory reset of the gateway. I did have to manually change to a channel other than the default once. I'm guessing that a neighbor went live on the same channel. I was having the same symptoms as MSgt when that happened. My wireless connection get dropping. Changing the channel fixed it, though.

Yeah when I first signed up for U-verse the gateway was pretty solid. It has also been better lately but somewhere in between they've done updates that just make it stink. I don't use the wireless functionality, I hooked up my D-Link to it instead to deal with wifi, it tends to be more stable.

[nomad]

I find Comcast to be far superior to AT&T. You don't have to reset your modem every other day and 20mb/sec works for me. I know some people hate Comcast and would rather live with the AT&T trouble but that's their choice.

[rpo]

I find Comcast to be far superior to AT&T. You don't have to reset your modem every other day and 20mb/sec works for me. I know some people hate Comcast and would rather live with the AT&T trouble but that's their choice.

The only problem with either service is they charge and arm and a leg for service faster than 6mb.

[Redone]

I don't have internet problems, but my TV sure does get choppy now and then.

Like a skipping record.

[mando]

For most folks, the difference between 3mbps and 12mbps is not even perceptible in daily use. It does come in handy in a household where multiple people are downloading large files (iTunes) or streaming video (Hulu, Netflix). The bigger differentiator for me is upload speed... for posting photos or videos online.

[SacKen]

I find Comcast to be far superior to AT&T. You don't have to reset your modem every other day and 20mb/sec works for me. I know some people hate Comcast and would rather live with the AT&T trouble but that's their choice.

I've had both. The AT&T DVR is far superior to Comcast and makes rebooting worth it. I only have to reboot maybe once every 4-6 months, not "every other day". A couple times a year I would have to reboot the Comcast modem, too. The internet is really flaky as well. You may not notice it doing normal web browsing, but try doing something that depends on the reliability, like VPN, video conferencing, Live Meeting, etc. Comcast would break the connection several times a day. With AT&T, I've never had the connection break, even after several days of being connected. Just try going to the Windows cmd prompt and run something like "ping google.com" and you'll see how bad Comcast can be.