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Local Restaurant In The News Over Online Battle With Client


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#1 Steve Heard

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Posted 03 January 2017 - 09:52 PM

Have you seen this?

 

Apparently, someone visited Wild Bill's Cheese Steaks and gave them a bad Yelp review. She went back a few days later and did it again.

 

The owner got angry and posted a photo of the woman online, and had a running battle with her.

 

Now there's been a backlash, with most siding with the customer, but some siding with the restaurant owner.

 

  http://fox40.com/201...media-backlash/


Steve Heard

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EXP Realty

BRE#01368503

Owner - MyFolsom.com

916 718 9577 


#2 caligirlz

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Posted 03 January 2017 - 11:29 PM

That was the biggest cluster **** I've ever witnessed in Folsom.

Unbelievable.

Social justice warriors gone amuck.

 

 

Wild Bill certainly was an arse (I'm not even going to make assumptions like others), but omg the tar & feathering on facebook was a mess.

 

Did anyone else witness the back & forth in both facebook groups? uggh.



#3 Howdy

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Posted 04 January 2017 - 08:52 AM

Don't know how she can be mad about her picture being posted when she was the one that put it on her Facebook page for eveyone to see. Don't want people to steal your pics? Don't post them on a public website. A classic example of when idiots collide. 



#4 2 Aces

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Posted 04 January 2017 - 09:55 AM

I don't know anything about this incident, but I'll side with the business owner. Why? Because we are surrounded by people in society who are just *begging* to be a victim, and then go on social media and whine about it. I call them "Generation Snowflake". They can't wait to be offended, insulted, or inconvenienced.

 

They'll have a rude awakening when they eventually grow-up.



#5 SCA

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Posted 04 January 2017 - 10:07 AM

Fox 40 is as bad as the tabloids.  I would hardly call this incident news worthy.



#6 granto

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Posted 04 January 2017 - 03:23 PM

I don't know anything about this incident, but I'll side with the business owner. Why? Because we are surrounded by people in society who are just *begging* to be a victim, and then go on social media and whine about it. I call them "Generation Snowflake". They can't wait to be offended, insulted, or inconvenienced.

 

They'll have a rude awakening when they eventually grow-up.

Business owners need to understand how to work in these days of social media.  When you respond to a critic you are never talking to the critic but the next 10,000 eyeballs.  He totally screwed up.  He should have just surrounded her negative review with new positives ones and her's would have fallen by the wayside.  Now he has damaged his business.



#7 ducky

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Posted 04 January 2017 - 08:35 PM

I think it is a mistake to get into a flame war with a customer.  Having said that, I think it is important to remember that business owners are all human beings who slog away day in and day out to keep a business operational. It takes a lot of risk and personal sacrifice to keep a business going.  All it seems to take these days to undo that hard work is a flippant keyboard comment. 

Frankly, I find the proofreading of the article more disturbing.  "effecting"  "cant"?

So glad I'm not enslaved to Facebook and social media.  I don't feel like I'm missing much.



#8 folsom500

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Posted 05 January 2017 - 08:57 AM

I don't know anything about this incident, but I'll side with the business owner. Why? Because we are surrounded by people in society who are just *begging* to be a victim, and then go on social media and whine about it. I call them "Generation Snowflake". They can't wait to be offended, insulted, or inconvenienced.

 

They'll have a rude awakening when they eventually grow-up.

As evidenced in many FB groups and elsewhere- they never will...


Another great  day in the adventure of exploration and sight.

 

 

"Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has"
-Margaret Mead-


#9 (Folsom Trails)

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Posted 05 January 2017 - 01:00 PM

Owner is wrong here imo.

#10 Steve Heard

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Posted 05 January 2017 - 05:19 PM

I think it is a mistake to get into a flame war with a customer.  Having said that, I think it is important to remember that business owners are all human beings who slog away day in and day out to keep a business operational. It takes a lot of risk and personal sacrifice to keep a business going.  All it seems to take these days to undo that hard work is a flippant keyboard comment. 

Frankly, I find the proofreading of the article more disturbing.  "effecting"  "cant"?

So glad I'm not enslaved to Facebook and social media.  I don't feel like I'm missing much.

 

It seems that public sympathy is usually with the customer rather than the business. 

 

Businesses can make it better by publicly thanking the client, acknowledging the feedback, stating that it's not the norm, and promising to make it better. 

 

Attacking the person who complains is never the best solution. 

 

Someone posted a screenshot of the business' Facebook page where he called a contractor he hired a 'lying rat bastard'. He can't do that and then say it's wrong for his customer to blast him on Facebook. 


Steve Heard

Folsom Real Estate Specialist

EXP Realty

BRE#01368503

Owner - MyFolsom.com

916 718 9577 


#11 ducky

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Posted 05 January 2017 - 07:39 PM

 

It seems that public sympathy is usually with the customer rather than the business. 

 

Businesses can make it better by publicly thanking the client, acknowledging the feedback, stating that it's not the norm, and promising to make it better. 

 

Attacking the person who complains is never the best solution. 

 

Someone posted a screenshot of the business' Facebook page where he called a contractor he hired a 'lying rat bastard'. He can't do that and then say it's wrong for his customer to blast him on Facebook. 

You are quite right, Steve.  Well said.  The customer is always right even though you can't always make them happy.



#12 redman

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Posted 06 January 2017 - 09:02 AM

I have learned that personal emotions have no place in business. When you make snap decisions based on your emotions at the moment, you will always regret it. Step back, make a long-term strategy, and follow it. When you encounter an adversary, figure out what response will give you the best long-term result, and do that, even if you have to smile and take a few hits in the short term. 



#13 Food Enthusiast_95630

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Posted 09 January 2017 - 11:26 AM

Negative reviews on Yelp usually only reflect poorly on the commenter.
If you don't like a place, just don't go back to it.

This is just my personal opinion.

#14 tony

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Posted 09 January 2017 - 01:15 PM

I have learned that personal emotions have no place in business. When you make snap decisions based on your emotions at the moment, you will always regret it. Step back, make a long-term strategy, and follow it. When you encounter an adversary, figure out what response will give you the best long-term result, and do that, even if you have to smile and take a few hits in the short term. 

 

Very true, unless of course you're planning on running for POTUS, in which case it seems to work quite well.



#15 nomad

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Posted 09 January 2017 - 06:55 PM

 

Very true, unless of course you're planning on running for POTUS, in which case it seems to work quite well.

 

Wow I didn't know Meryl Streep was on this forum! Snowflakes are falling!






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